Outlined below are our full terms and conditions, we reserve the right to change these at any time.
Definitions
"Consumer" is an individual or business ordering.
"Wild Print" means Wild Print also referred to as "we" or "us" in these terms and conditions.
"Force
Majeure" means any cause affecting the performance by Wild Print of its
obligations arising from acts, events, omissions, happenings or
non-happenings beyond its reasonable control including (but not limited
to) governmental regulations, unexpected machine failure, power
shortages, snow or severe weather, courier error, fire, flood or any
disaster or industrial dispute affecting a third party or act of God.
"Normal Working Hours" means 10am to 4pm on a Working Day.
"Working
days" means Monday to Friday, excluding Bank or other Public holidays.
It also does not include any other days where we are scheduled to close.
"Response
Time" means the amount of time we aim to respond to your inquiry by.
This is 4 working hours for any emails or faxes and 2 working days for
letters.We cannot be held liable for any delays caused by responding
later than these time periods.
Orders
All
contracts of sale made by Wild Print shall be deemed to incorporate
these terms and conditions, which shall prevail over any other terms
from the party ("the Customer") with whom we are dealing. Cancellation
of orders is not accepted once production has begun. This does not affect your
statutory rights.
All orders are subject to acceptance and to
availability of the goods ordered: Wild Print is entitled to refuse any
order placed by you.
You undertake that:
all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct.
Our
preferred method of customer contact is email, if you think you are not
receiving emails from us please check your spam folders. We cannot be
held liable for delays to your order from emails not reaching a
customer.
We reserve the right to send you promotional offers via
email, mobile or post. If you do not wish to receive these offers please
contact us to request removal from our mailing list. We will not share
your personal data with any third party without your permission.
If
we have to hold your order an email will be sent to you. We strongly
advise you to regularly check your order status online and contact us
immediately if your order is held to avoid delays.
Prices
Although we try to keep prices as accurate and up to date as possible sometimes
errors do occur. If a price error has occurred we will inform you of
this at the time of order.
Delivery, Title and Risk
Wild
Print shall use reasonable endeavours to despatch goods within 5
working days, but does not accept liability for failure to deliver
within the stated time. We are not liable for delays caused by the
customer including by not limited to: incorrect artwork, delay in file
approval etc. In no event shall you hold The Company liable for any
direct, indirect consequential, incidental, special, punitive, or other
damages whatsoever.
Wild Print does not accept liability for
shortages or damage to deliveries unless the Customer notifies us of the
shortage or damage in writing within 24hours of receipt of the
delivery. If a consignment is found to be damaged please sign for the
consignment as damaged. If you are unable to check the consignment
please sign for the consignment as damaged. In order for us to resolve
all the original packaging and the product(s) must be kept for at least
28 days from the date of delivery for inspection.
Delivery is deemed
to take place when the goods are delivered to the Customer's nominated
address, whereupon the risks of loss, breakage and all damage and all
other risks shall pass to the Customer.
We will attempt delivery on 2
occasions. If the Customer cannot accept delivery for any reason after
the delivery attempts have been made, Wild Print reserves the right to:
store and insure the goods at the Customer's expense and risk or
sell
the goods at the best price reasonably obtainable and refund the
customer, less any storage, insurance and other necessary costs.
re-arrange delivery, Wild Print may charge the Customer for the
additional delivery costs incurred.
Upon delivery of the goods, the
Customer will be asked to sign a Proof of Delivery to acknowledge safe
receipt. It is the responsibility of the Customer to ensure that the
number of packages delivered corresponds with the number stated on the
delivery note. Where a discrepancy occurs or where there is evident
damage to the packaging, this should be noted on the Proof of Delivery.
We shall not be liable for discrepancies or damage evident on delivery
where the Customer accepts delivery and signs the Proof of Delivery
without amendment.
Delivery options in the cart will vary depending on delivery location. Customers are responsible for selecting the correct delivery location and method at the time of placing an order. Wild Print reserves the right to retain any shipment where inadequate postage has been paid.
Delivery addresses are defined as follows:
Any delivery addresses with the following postcodes are defined as 'Northern Ireland':
BT1,
BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20,
BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31,
BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42,
BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT50, BT51, BT52, BT53,
BT54, BT55, BT56, BT57, BT58, BT59, BT6, BT60, BT61, BT62, BT63, BT64,
BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT72, BT73, BT74, BT75,
BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT83, BT84, BT85, BT86,
BT87, BT88, BT89, BT9, BT90, BT91, BT92, BT93, BT94, BT95, BT96, BT97,
BT98 & BT99.
Any delivery addresses with the following postcodes are defined as 'Scottish Highlands':
AB10,
AB11, AB12, AB13, AB14, AB15, AB16, AB17, AB18, AB19, AB20, AB21, AB22,
AB23, AB24, AB25, AB26, AB27, AB28, AB29, AB30, AB31, AB32, AB33, AB34,
AB35, AB36, AB37, AB38, AB39, AB40, AB41, AB42, AB43, AB44, AB45, AB46,
AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB57, AB58,
AB59, AB60, AB61, AB62, AB63, AB64, AB65, AB66, AB67, AB68, AB69, AB70,
AB71, AB72, AB73, AB74, AB75, AB76, AB77, AB78, AB79, AB80, AB81, AB82,
AB83, AB84, AB85, AB86, AB87, AB88, AB89, AB90, AB91, AB92, AB93, AB94,
AB95, AB96, AB97, AB98, AB99, DD10, DD11, DD8, DD9, HS1, HS10, HS11,
HS12, HS13, HS14, HS15, HS16, HS17, HS18, HS19, HS2, HS20, HS21, HS22,
HS23, HS24, HS25, HS26, HS27, HS28, HS29, HS3, HS30, HS31, HS32, HS33,
HS34, HS35, HS36, HS37, HS38, HS39, HS4, HS40, HS41, HS42, HS43, HS44,
HS45, HS46, HS47, HS48, HS49, HS5, HS50, HS51, HS52, HS53, HS54, HS55,
HS56, HS57, HS58, HS59, HS6, HS60, HS61, HS62, HS63, HS64, HS65, HS66,
HS67, HS68, HS69, HS7, HS70, HS71, HS72, HS73, HS74, HS75, HS76, HS77,
HS78, HS79, HS8, HS80, HS81, HS82, HS83, HS84, HS85, HS86, HS87, HS88,
HS89, HS9, HS90, HS91, HS92, HS93, HS94, HS95, HS96, HS97, HS98, HS99,
IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2,
IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV3, IV30,
IV31, IV32, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44,
IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55,
IV56, IV6, IV63, IV7, IV8, IV9, KA27, KA28, KW1, KW10, KW11, KW12, KW13,
KW14, KW15, KW16, KW17, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, PA20,
PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32,
PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44,
PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66,
PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78,
PA80, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32,
PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44,
PH49, PH50, ZE1, ZE10, ZE11, ZE12, ZE13, ZE14, ZE15, ZE16, ZE17, ZE18,
ZE19, ZE2, ZE20, ZE21, ZE22, ZE23, ZE24, ZE25, ZE26, ZE27, ZE28, ZE29,
ZE3, ZE30, ZE31, ZE32, ZE33, ZE34, ZE35, ZE36, ZE37, ZE38, ZE39, ZE4,
ZE40, ZE41, ZE42, ZE43, ZE44, ZE45, ZE46, ZE47, ZE48, ZE49, ZE5, ZE50,
ZE51, ZE52, ZE53, ZE54, ZE55, ZE56, ZE57, ZE58, ZE59, ZE6, ZE60, ZE61,
ZE62, ZE63, ZE64, ZE65, ZE66, ZE67, ZE68, ZE69, ZE7, ZE70, ZE71, ZE72,
ZE73, ZE74, ZE75, ZE76, ZE77, ZE78, ZE79, ZE8, ZE80, ZE81, ZE82, ZE83,
ZE84, ZE85, ZE86, ZE87, ZE88, ZE89, ZE9, ZE90, ZE91, ZE92, ZE93, ZE94,
ZE95, ZE96, ZE97, ZE98 & ZE99.
Any delivery addresses with the following postcodes are defined as 'UK Islands':
IM1,
IM10, IM11, IM12, IM13, IM14, IM15, IM16, IM17, IM18, IM19, IM2, IM20,
IM21, IM22, IM23, IM24, IM25, IM26, IM27, IM28, IM29, IM3, IM30, IM31,
IM32, IM33, IM34, IM35, IM36, IM37, IM38, IM39, IM4, IM40, IM41, IM42,
IM43, IM44, IM45, IM46, IM47, IM48, IM49, IM5, IM50, IM51, IM52, IM53,
IM54, IM55, IM56, IM57, IM58, IM59, IM6, IM60, IM61, IM62, IM63, IM64,
IM65, IM66, IM67, IM68, IM69, IM7, IM70, IM71, IM72, IM73, IM74, IM75,
IM76, IM77, IM78, IM79, IM8, IM80, IM81, IM82, IM83, IM84, IM85, IM86,
IM87, IM88, IM89, IM9, IM90, IM91, IM92, IM93, IM94, IM95, IM96, IM97,
IM98, IM99, TR21, TR22, TR23, TR24 & TR25.
Orders that have the 'Economy Delivery' option chosen as the shipping option take between 5 and 10 working days to be delivered from the date of the order being ready to process. If the goods are required sooner than 10 working days from the date of the order we strongly recommend choosing a faster delivery service. Delivery upgrades can be added to your order at any time by contacting us.
If a Consumer receives an order and it is
faulty or damaged, in accordance with the Sale of Goods Act we can
refund if all of the following conditions are met:The Consumer follows
the procedures outlined previously.
The product or products do not comply with our product specifications or technical details.
Any faults or damage must have occurred before delivery was deemed to take place as outlined in.
Payment
Payment is due upfront when purchased via our website. Credit may be offered to regular customers at Wild Print's discretion.
Payment may be made by PayPal, Credit/Debit Card, Bank Transfer, Cash, Cheque or Voucher/Store Credit.
If
you have a discount promotional code it is your full responsibility to
ensure this is included in the relevant section during the order
process. A promotional code or discount offer cannot be applied after
you confirm your order.
All cancelled orders for custom made products
will incur a cancellation charge. This will be charged at 25% to cover
administration costs. In addition to this we will also charge for any
production costs or other costs that have already been incurred. Orders
where an Email Proof or Hard Copy proof have been sent, and the
cancellation request is made immediately after these have been received,
will also incur a cancellation fee of 25%.
Orders will only be cancelled on special agreement. Any orders already processed will not be cancelled.
Late Payment
Wild Print understands and will exercise its statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998 if it is not paid according to agreed credit terms. Late payment fees and recovery costs may be added to your debt.
Product Specifications
Wild
Print makes every effort to supply the goods as advertised but reserves
the right to supply the goods subject to minor variations in actual
dimensions and specifications stated. All orders will be produced using
the information provided by the customer at the time of order and we
will not be held responsible for any errors in order specifications
submitted by the customer.
A complete list of product specifications
can be found online for each product. All products will be manufactured
and produced in accordance with these specifications. By purchasing a
product you agree to the product specifications and details, including
manufacturing tolerances, unless agreed to otherwise in writing.
We will not be held liable for reprint charges if all of the following conditions are met:
You have not asked for a proof before ordering
You have submitted artwork that has not been created in accordance with our Technical Guide or Artwork Templates
The artwork has been printed correctly otherwise
Wild
Print uses a highly automated printing procedure and we endeavour to
check all artwork files if possible. We cannot be held liable for
reprint charges or refunds where artwork of a low resolution or file
size has been submitted to print.
For any business print products we
shall be deemed to have fulfilled our contract by delivery of a quantity
within 5% plus or minus of the quantity of printed goods ordered and
you will be charged at the contract rate for the quantity delivered.
Copyright
All
content on this website, including but not limited to text, images,
graphics, code are and copyright of Wild Print and are not be used under
any circumstances without our written consent.
Any images submitted
to us for print or any other purposes must not be used if you do not
hold copyright to image, or if you do not have written consent from the
copyright holder. In submitting the image to print you agree that full
authorization for the reproduction and distribution of the image and
hold full responsibility to any infringements of copyright of the image.
Wild Print reserves the right to use your images for advertising purposes but will not resell them under any circumstances.
Artwork, Design and Proofing
Artwork
design costs quoted online are for up to one hour of design or for one
initial design and two design amendments, whichever is first. Additional
design costs will be charged at an hourly rate of £25.00 per hour + VAT
and charges will be rounded to the nearest minute. The initial design
period takes 1 working day though can take longer depending on the
complexity of the design.
It is the responsibility of the customer to ensure the following information is correct before print.
Spelling, Grammar, typographical errors, telephone numbers, address details, layout of objects, images, text and colours.
It
is your responsibility to check all items listed above and if provided
on the attached proof(s). Any further changes beyond this stage, may
result in extra charges or even full reprint charges.
All print ready
files must be created in accordance with our technical guide. It is
your responsibility to ensure that the technical specifications are met,
failure to do so may result in additional charges and a delay to your
print deadline. Any printing errors caused by failure to adhere to the
technical guide will be at your expense. If in doubt please contact us
before ordering.
Proofing of files can take up to 1 working day. Any
changes to the initial proofs will be charged at an hourly rate of
£25.00 per hour + VAT and charges will be rounded to the nearest 10
minutes.
Orders are only dispatched once the entire order has been
completely processed, if you wish to have proofs for only some items we
recommend placing these orders as separate orders as the proofing stage
may cause a delay to the rest of the job.
By purchasing from this website or via email, you agree to the terms set out within this page and contract with Wild Print Ltd on its terms.